User Guides, Links

& Frequently Asked Questions

Help and Resources

System User Guide

Helpful Resources

This Knowledge Base includes steps to check company compliance, search for and edit employees, run reports on competencies or work hours, and create users, among other helpful tips. This process can be completed in Onsite, the Pegasus software that powers the Avetta Worker Management System.

The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have your workers approved faster.

Complete and return this form if you have a new worker who is already registered to a different company in the system, and you need them added to your company. Workers can be removed from your company by an administrator directly in the system. This relies on the ‘Can End Employment’ user right and is actioned by clicking on ‘Manage Employees’ and typing the name of employee in the search box. From the results, click on the employee you wish to view, then click on ‘End Employment’. This will open a new screen that confirms your action before proceeding.

Troubleshooting

Supplier System Demonstration Webinar

Mallinckrodt supplier webinar

Frequently Asked Questions

Please click to expand the FAQ below.

Where do I register in the system?

Before you can register your workers in the Worker Management System managed by Pegasus, your company needs to first be registered with Avetta Connect. You can do that here.

How does this system interact with Avetta Connect?

To register your workers in the Worker Management System, your company first needs to be registered with Avetta Connect. You can do that here.

Once your registration in Avetta Connect is complete, you will be invited to register your workers in the Worker Management System, managed by Pegasus.

The two systems will be integrated by early 2022.

How much does registration cost?

Worker registration costs $20.00 USD per person which includes the management of roles and verification of documents. Annual registration renewal costs $20.00 USD per person. A tax invoice will be supplied on payment.

What documents do I need to upload to register?

Documents may include but are not limited to:

  • Photograph
  • Proof of Identity
  • Generic Induction Cards
  • High Risk Licenses
  • Trade or Tertiary Qualifications
  • Certificates or Statements of Attainment

How does the system benefit contractors and suppliers?

Registration ensures you are aligning to Mallinckrodt safety policies.

The system is your opportunity to provide evidence that your workers have the qualifications and competencies to meet minimum regulatory requirements to work at Mallinckrodt.

Benefits include:

  • joining an online database of trusted and qualified businesses workers
  • having higher quality work opportunities because you can prove you’re fit to work
  • maintaining an online, portable profile
  • receiving electronic reminders to stay compliant and ready to work
  • having licences, competencies, inductions, and documents verified by qualified auditors and industry specialists
  • managing your own profile – roles, competencies, and training – in the Pegasus system at any time, 24/7
  • accessing a support centre of industry and software specialists if you need help reaching compliance or navigating the system.
  • enjoying a transparent cost model

Who do I contact if I have questions about the system?

You can contact Pegasus, who manages the system on behalf of Mallinckrodt. Visit Contact Us for details.

Why do I need to provide my photo?

Physical cards, eCards and the Workforce Mobile App will display your image alongside your name and unique profile ID.

When accessing site, our clients and/or their security representatives, will be able to match your face to your profile, ensuring the correct person is access site, and that they are compliant and authorised to do so.

Why do I need to provide my date of birth?

Your date of birth is used to differentiate you from another worker with the same name.

The combination of your name and date of birth ensures your Avetta profile stays unique to your record so even if you change companies and start working for other clients, you can take your records with you.

Why do I need to provide my phone number?

eCards and invitations to use the Workforce Mobile App are distributed via a Short Message Service (SMS) which can only be delivered to a mobile phone.

The system can also be used by clients to send important notifications through a broadcasting service.

Why do I need to provide my email?

Invitations to complete client required orientations, inductions and training courses hosted in the Avetta Learning Management System (LMS) will be sent directly to your email address.

System notifications including expiry notifications and requests to renew your training and competency requirements will also be directed to your email.

Why do I need to provide my gender?

This is an optional field to enter for yourself or your workers. You have the option to select Prefer not to say.

This field is enabled to allow businesses to report on how they compare to others in their sector and of a similar size. This information is used to help organisations identify where they are doing well and where they need to improve.

How is my data protected?

Avetta respects the privacy of every person who contacts our company or is associated with the services that we provide to our customers. Our Privacy Policy outlines the information we collect and how it used.

I’m receiving an Application Not Authorised to Use CAS error, what do I do?

This will only occur the first time you try to access the system.

If you log all the way out of the system, including out of Avetta Connect, and log back in, the issue will be resolved.

If the problem persists, please contact +1 844 929 3078.

I’m receiving an Unable to process this request error, what do I do?

This will only occur the first time you try to access the system.

If you log all the way out of the system, including out of Avetta Connect, and log back in, the issue will be resolved.

If the problem persists, please contact +1 844 929 3078.